It is our number one priority is to obtain the absolute best images of your baby & make sure you are satisfied to the fullest. We use the top of the line ultrasound equipment to ensure this, however, some factors that determine the outcome of your ultrasound are out of our control such as: location of your placenta, the amount of amniotic fluid surrounding your baby, the clarity of the amniotic fluid, the baby's position, & the overall fetal environment. If we are unable to determine the gender of your child or obtain 3D/4D images at your scheduled appointment due to these factors mentioned above, you will be asked to reschedule & come back for a second appointment within the next 14 days at no charge.